Reinstating Learners that have left the Organisation

When a Learner has been enrolled at an Organisation, and subsequently removed, they will be reinstated if they are re-enrolled. Reinstated, in this context, means that they will be reconnected to any Assessment history that exists at that Organisation, but they will only be added to any Groups to which they previously belonged if these Groups were retained when they were removed from the Organisation.

You can reinstate a Learner in three ways:

1) Directly from the interface

• From the Learners tab, select the checkbox Search Learners who have left, under the Search box at the top of the page.
• Select View details next to the Learner who you wish to reinstate.
• Select the Reinstate Learner button at the bottom of the Learner Details panel on the right.
• The Reinstate Learner page will be displayed. Edit any details that you need to and select Save.
• The Learner will be reinstated and a message displayed:

Learner '<Learner name>' reinstated successfully. This Learner was previously enrolled at this Organisation as '<Learner name>' and has been reconnected to their Assessment history.

2) When creating a new Learner

• From the Learners tab, select Create new Learner link under the Create panel on the right.
• The Create New Learner page will be displayed. Enter any details that you need to, using the same NSN under which the Learner was previously enrolled, and select Save.
• The Learner will be reinstated and a message displayed:

Learner '<Learner name>' reinstated successfully. This Learner was previously enrolled at this Organisation as '<Learner name>' and has been reconnected to their Assessment history.

3) When creating a Learner using an upload file

Create a Learner with the same NSN using a bulk upload file (see Importing Learners and Educators from a file). The Assessment tool will automatically reinstate the Learner and the following message will appear in the upload log displayed after the import is complete.

Learners previously enrolled at this Organisation have been reconnected to their Assessment history:

• <NSN>; '<Learner name>'